FAQ - Locating My Account Details

If you need to reset your password, visit www.saintjeromepress.com/account/ and click on “Forgot your password?” to receive a password reset link automatically via email.

Forgot Which Email You Used?

If you're unsure which email address is associated with your account, please email us at Support@SaintJeromePress.com with your full name and shipping address. We will gladly help you locate your account.

Online vs. Offline Customer Accounts

Some customers may have existing accounts created through previous phone or email orders. These accounts may include an account number but are not automatically linked to our website.

• You do not need to link your old account in order to place prepaid orders through our website.
• If you have established payment terms with us, please place any term-based orders by phone. All online orders must be paid in full at the time of purchase.

Tax-Exempt Status (Kansas Customers)

We are required to collect sales tax for online orders delivered within Kansas. If your organization is tax-exempt and wishes to place orders online, please contact our customer service team by phone or email. We will mark your account and email address as tax-exempt once documentation is verified.

Looking Up Past Orders

To help us locate a previous order, please let us know whether the order was placed through the website or through your organization’s account. We can search using your name, phone number, or shipping address.