Refund policy

Thank you for shopping with Saint Jerome Press. We are committed to ensuring your complete satisfaction. Please review our comprehensive return and refund policy below:

1. Eligibility for Returns

• Return Period: You may initiate a return within 14 days following the delivery date.
• Condition: Items must be returned in the original packaging, in new, sellable condition, and with all accessories included.

2. Non-Returnable Items

• Exclusions: Sale items and personalized items are not eligible for return.

3. Return Shipping & Fees

• Shipping Costs: Customers are responsible for the cost of return shipping.
• Restocking Fee: We do not charge a restocking fee.

4. Refund Processing

• Processing Time: Once your return is received and inspected, refunds will be processed within 1-3 business days.
• Refund Method: Refunds will be issued to the original form of payment—no exceptions.

5. Exchanges

• Exchange Policy: We do allow exchanges for other items. Please contact us for details on how to proceed with an exchange.

6. Defective Items

• Defective Items: If you receive an item that is defective due to our error or poor craftsmanship, you are eligible for a full refund or an optional replacement at no additional cost.

7. How to Initiate a Return or Exchange

• By Phone: Call us at 1-800-845-2648.
• By Email: Send an email to returns@saintjeromepress.com.When contacting us, please include your delivery address and order number to help expedite the process.

8. Return Address

Please send all returns to:

SJP - RETURNS
9020 E 35th Street N
Wichita, KS 67226

9. Processing Your Return

Once your return is received and inspected, we will promptly process your refund or exchange according to the guidelines above. Please note that only items meeting all the return criteria will be eligible for a return credit.

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If you have any questions or require further assistance, please contact our customer service team. We appreciate your business and look forward to serving you again!